important Covid19 info
everything for a safe holiday
Reservation confirmations are only valid in written form.
The “Book now” button from our offers can also be used for this purpose.
Every reservation must be confirmed by us in written form.
If stated in our letter, we ask you to send us a deposit of € 300,00 per room.
If you prefer to pay by bank transfer, our bank co-ordinates are as follows
Branch office Sulden
IBAN: IT12 Q081 8358 9400 0030 4000 609
We can also debit the deposit from your credit card (Visa, Eurocard and Mastercard).
Please tell us the type of card, the number and the expiry date.
If you have made a reservation for the next season, please confirm it within the following deadlines.
*for the summer season
within May of the same year
for the winter season:
within September of the year of the start of the season
for reservations during the main holiday periods (turn of the year, carnival and Easter)
(e.g. for the winter season 2021/22 within September 2021) and
within October of the year of the season start.
for reservations during the remaining winter months:
On the day of arrival your room is ready for occupancy from 2.00 pm.
Our main arrival days in winter are Saturday and Sunday.
Arrival on other days is only possible in exceptional cases!
In this case, you may have to expect a room change, even if this is not specifically mentioned in the booking confirmation.
We kindly ask you to vacate your room by 10.00 a.m. at the latest on the day of departure.
We also ask you to settle your hotel bill within 11.00 a.m. on your day of departure.
You are also welcome to bring your four-legged protectors.
We charge Euro 7.50 per day for them, without food.
Please note, however, that they have no access to the dining rooms and wellness area. Any damage caused will be charged separately.
We will gladly reserve a space for you in our heated garage. We charge *Euro 10.00 per day for this.
Discounts for extra beds:
|children||0 – 3||years||100||%|
|children||4 – 6||years||70||%|
|children||7 – 10||years||60||%|
|children||11 – 14||years||40||%|
|teenager||15 – 17||years||30||%|
Discounts are valid starting from 2 full-paying guests in double rooms and 1 full-paying guest in single rooms.
You can pay the hotel bill by credit card (Visa, Eurocard and Mastercard only), EC card or in cash.
Cancellations:There is no right of cancellation as defined in the Consumer Protection Code – nevertheless we grant you the following cancellation conditions:
- no cancellation fees up to 15 days before the start of the holiday,
- from 14 days to 8 days before the start of the holiday, the deposit of Euro 300.00 will be retained as a processing fee.
- from 7 days before the start of the holiday or in the event of early departure or late arrival, 70% of the booked arrangement will be charged.
Travel Cancellation Insurance:
The unexpected often happens!
To avoid possible cancellation costs, we recommend that you take out travel cancellation insurance.